Frank Van Den Brink, Chief Employee Experience Officer at ABN AMRO talks to Lucy about their journey on becoming an EX organisation. Learn how they applied a customer lens to the process as they believe the customer cycle is equal to the employee cycle. Listen to how they used interesting concepts like Employee Personas and EX Journeys to help them with this transition.
They also changed their approach to Performance Management and dropped ratings as they strive for a more equal employment relationship based on appreciation, development and trust.
Join the Disruptive HR Club for free and enjoy a taste of our exclusive blogs, podcasts, videos, and live events
Recent Posts
Meet Louise…HR Disruptor and Club pro member!
HR Director at Bedspace: Louise Turner’s secrets to transforming HR practices. Louise is redefining HR at Bedspace, leading bold changes to support ambitious growth. Discover her innovative approach to driving impact and inspiring change.
Meet Nana…HR Disruptor and Club pro member!
We caught up with Nana Arkhurst, Director of People and Performance at Demica, a leading fintech, to find out how she is disrupting traditional HR practices.
The third evolution of HR
HR is now in its third evolution. We're moving on from being the nursemaid or process implementer. We're now focused on enabling people to do their best work.