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Interview: Drew McMillan (Director of Colleague Communication & Engagement, British Airways)

Lucy Adams on June 4, 2019

Interview: Drew McMillan (Director of Colleague Communication & Engagement, British Airways)


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Drew McMillan, Director of Colleague Communication & Engagement at British Airways talks to Lucy about their progressive approach to Engagement and Comms at BA where their philosophy is all about treating their colleagues as customers.

Listen to learn how they use consumer insight techniques and the knowledge and experience from their Data Science team to build employee personas and better understand employee data to shape and tailor their approach to employee engagement.

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