Drew McMillan, Director of Colleague Communication & Engagement at British Airways talks to Lucy about their progressive approach to Engagement and Comms at BA where their philosophy is all about treating their colleagues as customers.

Listen to learn how they use consumer insight techniques and the knowledge and experience from their Data Science team to build employee personas and better understand employee data to shape and tailor their approach to employee engagement.

Tracey Waters, Head of People Engagement and Development at Sky talks to Lucy about how they have moved away from a classroom based learning approach to one that is learner owned.

They identified 9 pain points in the employee life cycle and worked on creating continuous learning experiences around these pain points while applying marketing techniques to effectively engage with the learner.

Tracey also shares how they’ve successfully used Looop as a platform for their training content.

Suzie Welch, Former Group People Director at Pizza Express talks to Lucy about how they’ve developed a new Leadership framework which is unique to them and that will help them make a real shift in the performance of the business. They are also in the process of introducing flexibility to all levels of their workforce and shifting their approach to Performance Management, moving away from a formal, annual review to one where the employees own it.

Frank Van Den Brink, Chief Employee Experience Officer at ABN AMRO talks to Lucy about their journey on becoming an EX organisation. Learn how they applied a customer lens to the process as they believe the customer cycle is equal to the employee cycle. Listen to how they used interesting concepts like Employee Personas and EX Journeys to help them with this transition.

They also changed their approach to Performance Management and dropped ratings as they strive for a more equal employment relationship based on appreciation, development and trust.

 

Lucy and Russell talk about leadership and explore the role of HR in leadership assessment and development. Russell Saunders is a partner with the leading consultancy, Inchigo.

Download [MP3]

On this podcast, Lucy is joined by Katee Van Horn. Katee is the Founder of Bar the Door, a consultancy specialising in Executive coaching and helping organisations build their Diversity strategy. Previously Katee led the Engagement team as VP, Global Engagement and Inclusion at GoDaddy

Katee shares with Lucy how GoDaddy underwent a cultural shift, how they introduced a number of measures to encourage Diversity and Inclusion in the workplace and how data played a big part in all of the initiatives. Listen to learn how even small changes can have big impacts.

Suzanne Roddie, Head of Performance and Talent at Virgin Atlantic and Virgin Holidays talks to Karen about how they have revamped their entire approach to Performance Management.

Learn how they co-created their new approach and how they will be rolling out this new feedback-led culture.

Suzanne also shares with us their new values and how this has led to an interesting piece of work on changing behaviours within the organisation.

On this podcast, Lucy is joined by Colleen Fuller, Chief People Officer at Salsify.

Previously Colleen was the Head of Talent and Employee Experience at Vistaprint and on this podcast she talks to Lucy about how they adopted Agile principles within HR while redefining their purpose within the organisation.

A great example of how ‘Employee Experience’ is based at the heart of the Vistaprint transformation.

Catherine Garrod, Head of Inclusion at Sky  talks to Lucy about how they are empowering their employees to influence their own world in order to make Sky an even better place for everyone.

From talking to us about their Inclusion Toolkit to the success of their Employee Networks, we get the deep dive into how Sky is getting their Diversity and Inclusion agenda right.

Download [MP3]

Ann Roberts, Group HR Director at Badoo shares her approach to HR with Lucy. Ann talks about Badoo’s interesting approach to talent attraction and how they conduct interviews differently.

She shares how all employees are responsible for their own career development at Badoo and how employees consume learning and development on the go. Listen to see how Badoo is approaching their people challenges in a super competitive industry.