fbpx

Interview: Frank Van Den Brink (Chief Employee Experience Officer, ABN AMRO)

Lucy Adams on April 25, 2019

Interview: Frank Van Den Brink (Chief Employee Experience Officer, ABN AMRO)


Share this post:
Share on Facebook
Facebook
Tweet about this on Twitter
Twitter
Share on LinkedIn
Linkedin

Frank Van Den Brink, Chief Employee Experience Officer at ABN AMRO talks to Lucy about their journey on becoming an EX organisation. Learn how they applied a customer lens to the process as they believe the customer cycle is equal to the employee cycle. Listen to how they used interesting concepts like Employee Personas and EX Journeys to help them with this transition.

They also changed their approach to Performance Management and dropped ratings as they strive for a more equal employment relationship based on appreciation, development and trust.

More From Us

Related Posts

Blog

Don’t Waste Your Time on the Resistors

April 26, 2021

The HR teams who are making fantastic and innovative changes don't waste their time on the biggest resistors. They focus instead on the curious and the open.

Vodcast

Interview: Catherine Garrod (Ex-Head of Inclusion for Sky and Founder of Compelling Culture)

April 21, 2021

Duration: 29 minutes Lucy talks to Catherine Garrod (ex-Sky and founder of Compelling Culture) about how to take fresh approaches to diversity and inclusion.

Video

A New Approach to HR

April 14, 2021

If our organisations are going to survive and thrive in this new, disrupted world then we need a fundamentally new way of relating to our people. Disruptive HR would like to introduce you to the EACH approach – employees as adults, consumers and human beings.

Join the conversation

Open up a world of inspiration with alerts for new blogs & events

By clicking submit you confirm you have read our privacy policy

Sign up