Helping your team to feel good at work – and to cope with the stress that many of us are feeling right now – is less about telling them stuff or giving them things like Zoom yoga. If you genuinely want your team to know you care – then it is about asking the right questions.

The ‘right’ questions are the ones that show we are interested in

  1. Them – as a person – a human being – with mortgages, kids, parents, niggling ailments, broken washing machines – all of the stresses and strains of their lives outside of work
  2. Questions that show we are interested in whether they feel supported and empowered to do their best work – doing work that plays to their strengths – in ways that fit their personal style – with things that frustrate or waste their time – kept to a minimum
  3. Questions that show we care about their career – their aspirations – and things that will help them get there

In this video (just one of the regular 5 Minute Monday series for members of the Disruptive HR Club) we share three key questions that any people manager can use to make sure their team are not just coping – but thriving at work.

Drew McMillan, Director of Colleague Communication & Engagement at British Airways talks to Lucy about their progressive approach to Engagement and Comms at BA where their philosophy is all about treating their colleagues as customers.

Listen to learn how they use consumer insight techniques and the knowledge and experience from their Data Science team to build employee personas and better understand employee data to shape and tailor their approach to employee engagement.